Terms and conditions of use

Welcome to Natural Scent Website! These are our terms and conditions when placing an order either in our shop, online website, or phone orders.

By accessing, browsing, or using this website, you agree to the terms, conditions, and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Natural Scent may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Your rights to use

You have the right to access and use www.naturalscent.co.nz providing you comply with these terms and conditions and disclaimers when purchasing items from our website. If you breach any part of these terms and conditions, we reserve the right to cancel your access to www.naturalscent.co.nz

Flowers and Gifts Substitution Policy

Natural Scent prides ourselves on stocking the freshest highest quality of flowers available. We put a lot of thought into the design and then execute the best floral design suited for the occasion and within budget. The images shown on the Natural Scent website are a guide only and we will endeavour to match as close to the photographs or to your specific tailored order due to seasonal availability. We have the right to substitute a product of the equivalent value., we do our best to contact the sender, but in most cases, due to meeting courier deadlines, we have to substitute to the equivalent value to meet delivery date and time.


All prices are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) of 15%. For Currency conversions please check: www.xe.com the quick currency converter

Delivery and Message Card Details

It is essential that all spelling and information of all names, company name, apartment or service property name, addresses, and telephone numbers provided by the customer are correct and advised to ensure a prompt delivery with no errors. If the delivery needs to be made to an apartment or secured property a telephone number of the recipient must be supplied to call and arrange a suitable time for delivery. Natural Scent may remove any threatening, invasive of privacy, offensive, degrading, or otherwise contained in message cards.

Natural Scent will deliver to the address provided. Natural Scent takes NO responsibility for wrong information and additional charges will apply for redirection of any goods/flowers.

Weddings and Events Flowers and Hire

A deposit of 30% of your flower order is required once you have confirmed your order with Natural Scent Flowers. We are not obliged to give you a refund should you change your mind or wish to cancel the order for any reason.

Funeral Flowers

Please provided the deceased name and funeral home details if flowers need to be delivered to the funeral home.

Courier Companies

For all flower deliveries in the Auckland region, we use XXXXX Couriers and in some circumstances, we have our own in-house courier service. We believe our couriers take up the most care in the hand delivery of your carefully packed flowers and gifts. If you do have an issue with your order, please contact us within 24 hours to discuss. 

Cancellation of Order

If you wish to cancel your order once it has been made, we are happy to offer a full refund. If your order has been placed and the flowers or gifts are on their way, we are then unable to offer a refund. An administration fee of $10.00 will be taken off the full value paid to cover the bank refund fees and time.

Flower and Gift Deliveries

Fresh flower deliveries are only available in and around the Greater Auckland region. Gift Baskets and other gift items are available for delivery New Zealand Nationwide.

We (Natural Scent) endeavour to deliver flowers/goods on the agreed delivery date. Natural Scent is not liable for any late deliveries due to foreseen or unforeseen circumstances. Late delivery does not entitle you to cancel any part of the order.

Mistakes happen! So if you have given us the incorrect address, we are happy to have them re-delivered for you at an additional delivery fee cost.

Privacy and Security

We will keep all your personal information confidential. When you put your personal details on to www.naturalscent.co.nz you are agreeing to our terms and conditions applicable at the time. We provide a link to these terms and conditions on our website. We will keep all your personal information confidential. We will not sell or give any of your personal information to a third party without your written permission.


We use Stripe to complete online purchases. As part of the payment process, Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, Paypal, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Returns Policy

If you are not entirely happy with your fresh flowers or gifts please notify and return it back to Natural Scent Flowers, 262 Pakuranga Road, Pakuranga Heights, Auckland within 24 hours of receipt of the product so we can discuss and decide the following course of action.

All goods returned must be in their original packaging and in a saleable condition. The purchaser or sender must meet the cost of returning goods and a brief explanation. Please note that freight and delivery charges are not refundable. Fresh flowers are perishable and can’t be exchanged or refunded.

Consumer Guarantees Act

Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993.

Contacting us

Please address any questions or complaints to our service department: service@naturalscent.co.nz